TrackVision™ Support
THE TRACKVISION FORUM REGISTRATION VIP CODE IS 1279BUGS, WRINKLES, TWEAKS, QUESTIONS, & FEATURE REQUESTS
The TrackVision Forum is the focal point for all TrackVision technical and usage issues. We monitor the Forum in near-real time, and will respond to all issues promptly. When appropriate, we will respond directly by email and/or phone. We are committed to ensuring that every TrackVision user gets the best from the product.
If you would prefer to contact us directly, please feel free to email TrackVision Support
The Forum is also an ideal place to share experiences, tips, and more on TrackVision Desktop, and on related topics including cameras, mounts, data acquisition, and more. We look forward to this becoming a lively forum for discussion, and a valuable source of information for new users.
FREQUENTLY ASKED QUESTIONS
System Requirements?
The TrackVision Desktop processes video files, which tend to be extremely large. Raw digital video from your camcorder can require around 1Gbyte of disk storage for every 5 minutes of video! A fast PC with plenty of memory and disk storage is essential. We recommend a fairly recent Dual Core processor with 1Gb RAM and more than 100Gb of disk storage. CD and DVD recording drives are an obvious advantage. TrackVision runs best on Windows Vista or Windows XP, but will also run on Windows ME and Windows 98 SE. Please be sure to install all current OS patches on your system. There is nothing worse than a buggy operating system :-(
How does it work?
TrackVision combines video and data to produce a composite video with data overlayed in a virtual dashboard. The TrackVision Desktop application lets you view and synchronize the raw video and data, set track timing markers on a track map, select from a range of virtual data dashboards to display the data, set the start and end point for the finished video, play & review the video, select the type and resolution of the finished video, and save it to a file, a CD or a DVD.
Producing a TrackVision video involves three steps:
1. Download video from your camcorder and data from your data acquisition system to your PC
2. Use TrackVision Desktop to synchronize the video with the data, set track timing markers, set the start and end points of the merged video, select the appropriate virtual data dashboard, and reviewing the finished video.
3. Select the desired resolution and file type, and saving the finished movie to a file on the PC, to a CD, or to a DVD.
Can I download a trial copy?
Yes, you can download the trial version of TrackVision Desktop here.
When you install the software before purchase, you will be able to use all of the features except:
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Merged video is limited to a maximum of 30 seconds
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Finished videos can be viewed, but not saved
You can explore the complete product before purchase. Once you purchase and register the product, these two limitations will be removed, of course!
Installation
Download the TrackVision file, and click Open from the Download dialog, or double click the saved file to begin installation.
Check the box in the final installation screen to run the program.
Why Register??
After you buy and install TrackVision, you will see this dialog when you run it.
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You must register the product for full functionality to be enabled.
- Your PC must have internet connection for the few seconds it takes to complete registration.
- Click Register
- Enter the email address you gave when purchasing TrackVision
- Enter the activation key from the email you recieved confirming your purchase
- Click OK
A dialog will report successful registration in a few seconds.
If you registration fails, its very likely that the firewall on your PC is set to block the secure transaction that TrackVision is trying to complete. Try disabling the firewall for the few seconds it takes to complete registration.
More Questions?
Browse the TrackVision User Manual for a more detailed look at the product.
Post a question to the TrackVision Forum